Privacy Policy
AlohaPepz (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at alohapepz.com or interact with our services.
1. Information We Collect
We collect information that you voluntarily provide to us, as well as data collected automatically through your interaction with our Website:
Personal Identification Information: Name, email address, shipping/billing address, phone number, and research credentials (or institutional affiliation) provided during account registration or order placement.
Usage Data: Information about how you interact with our Website, including IP addresses, browser types, device identifiers, and pages visited.
Transaction Data: Details regarding the products you purchase and payment information processed through our secure payment gateways.
Communication Data: Records of your interactions with our customer support team and any information provided through our SMS/Messaging programs.
2. How We Use Your Information
We use the collected information for the following purposes:
Order Fulfillment: To process your orders, manage shipments, and facilitate returns/replacements as outlined in our Terms of Service.
Verification: To confirm your identity and research credentials to ensure compliance with our eligibility requirements.
Communication: To send you transactional updates, account notifications, and (if you have opted in) marketing or promotional materials via email or SMS.
Account Management: To maintain your user account and ensure security.
Compliance and Legal Obligations: To enforce our Terms of Service, defend against legal claims, and comply with applicable laws and regulations.
3. Sharing and Disclosure
We do not sell your personal information. We may share your data in the following limited circumstances:
Service Providers: We share information with third-party vendors who assist us in operating our business (e.g., payment processors, shipping carriers, and SMS service providers).
Legal Requirements: We may disclose your information if required to do so by law, in response to a subpoena or court order, or to protect the rights, property, or safety of AlohaPepz, our customers, or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for keeping your account credentials confidential.
5. SMS and Messaging Privacy
As detailed in our Terms of Service, if you opt-in to our SMS program, we collect your phone number and interaction data to send recurring marketing and informational messages. You may opt-out at any time by texting “STOP” or following the instructions provided in our messages. Your consent to receive these messages is not a condition of any purchase.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
Access, correct, or update the personal information we hold about you.
Request the deletion of your account and associated personal data (subject to our legal obligations to retain certain records).
Opt-out of marketing communications.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this policy indicates when the policy was last updated. Your continued use of the Website constitutes your acceptance of the updated policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, don’t hesitate to get in touch with us:
AlohaPepz
Email: support@alohapepz.com
